Leading Health and Wellness Marketplace for Customers and Providers in the Philippines

Frequently Asked Questions

Can't see a particular question in our list?

Feel free to Email us at unwind@spasify.com or Call our Support Hotline: +639053221572

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What about transportation?

During the booking process, our reservation specialist will ask you to add transportation fee depending on your requested location on top of your requested total service fee. That's why you will be expected to reimburse the therapist for any transportation costs incurred as agreed during our booking process. However, you always have the option to pick-up our therapist from one of our on-site branches to eliminate the transportation cost.

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Spasify is not yet in my location! Can we still get a Spasify massage?

We’re expanding! Please like and share us on Facebook page, just search for @spasify to keep updated if Spasify has arrived in your location.

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What is Spasify's release of liability and waiver policy?

By accessing this website, booking engine and, requesting, booking, reserving any Spasify Mobile Spa services, you as the ("Client", "Guest", "Customer) hereby acknowledged to have read, understood and agreed to be bound by this Spasify Mobile Spa ("The Company") Release of Liability and Waiver, you are hereby confirming that you recognize that there may be inherent risks associated with receiving certain Spa treatments provided by Spasify Mobile Spa. You hereby acknowledged and agreed that you are responsible for your own health, that the Spasify Mobile Spa service providers and/or therapists are not health care practitioners and cannot be expected to diagnose and/or treat individual health problems.

You understand that you are responsible for discussing any questions that you may have concerning your health conditions (if any) throughout any program or treatment provided and, should health-related symptoms occur, you will cease your participation and inform Spasify Mobile Spa personnel of the symptoms. In the event that you have reason to believe that medical clearance must be obtained prior to participation in any Spasify Mobile Spa treatments or therapies, you agree to first consult a physician and obtain written permission from a physician prior to the commencement of any program, treatment or activity.

You are also liable for the Service Provider during your requested and reserved session until such time that he/she finished rendering the service or has been picked up by Spasify Mobile Spa if, a Home or Hotel Massage and Spa Service is requested. Spasify will not be held liable for any future direct transaction from our independent service providers’ without any formal reservations and bookings from Spasify Mobile Spa, such unauthorized requests is strictly prohibited. The Service Provider has the discretion to stop the session at any given time when he/she senses harassment or any unnecessary activity. By voluntarily choosing to receive Spa-related treatments and/or participate in Spa-related activities and programs, you warrant that to the best of your knowledge, you have no disability, impairment or ailment that prevents you from receiving such treatments and/or engaging in such participation.

Consequently, in light of the foregoing, you as the ("Client", "Customer", "Guest") hereby release the Spa “Spasify Mobile Spa” ("The Company"), subsidiaries, affiliated corporations, and their respective officers, directors, shareholders and employees, and waive any and all claims, liabilities, or damages for personal injuries that I may experience directly or indirectly from receiving Spa related treatments and/or participating in programs or activities offered by “Spasify Mobile Spa.”

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What is Spasify's Reservation and Cancellation Policy?

SPASIFY'S RESERVATION & CANCELLATION POLICY

For our valued Guests who wishes to have a same day, advance and/or bulk reservation in any of Spasify Mobile Spa service(s) our Reservation Specialists or one of our On-Site Partner (Representative) will ask you to pay "One Hundred Percent (100%) Full payment of the total Service Fee" in order to book and confirm your requested massage or spa service due to limited manpower inventory and man hours that can result to loss of opportunity for Spasify Mobile Spa’s other requests’ and reservations’.

SAME DAY CANCELLATION POLICY (ON-SITE AND ON-DEMAND)

In the event that the Guest wishes to cancel a same day "On-Demand" and/or “On-Site” reservation within two (2) minutes after booking, Spasify Mobile Spa will not charge the Guest and refund the full payment right after, deducted the remittance charge if any.

However, if the Guest wishes to cancel a same day reservation after two (2) minutes of booking and/or after our Service Provider arrives, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or to collect the Guest One Hundred Percent (100%) Full Payment of the Total Service Fee including transportation fee as a consequence for the said same day reservation.

ADVANCE AND/OR BULK CANCELLATION POLICY (ON-SITE AND ON-DEMAND)

In the event that the Guest wishes to cancel an advance and/or bulk “On-Demand” and/or “On-Site” reservation (7) days prior the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or collect the Guest fifty percent (50%) payment of the total service fee as a consequence and refund the remaining fifty percent (50%) of the total service fee from the one hundred percent (100%) full payment right after, deducted the remittance charge if any.

However, if the Guest wishes to cancel an advance and/or bulk “On-Demand” and/or “On-Site” reservation (6) days prior and/or within the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or collect the Guest one hundred percent (100%) full payment of the total service fee for the said advance and/or bulk reservation as a consequence.

CHANGE OF TIME AND/OR CHANGE OF DATE REQUEST POLICY (ON-SITE AND ON-DEMAND)

For Change of Time Request (CTR) for same day reservation (1) hour from the time of booking and/or reservation is only allowed failure to observe the condition, the reserved time and session will be considered as consummated.

For Change of Date Request (CDR) for advance and/or bulk reservation (7) days prior to your intended reserved time and date ,Spasify Mobile Spa will not charge the Guest but the request is subject to Spasify Mobile Spa’s vacant time slots and manpower availability.

For Change of Date Request (CDR) for advance and/or bulk reservation (6) days prior to your Guest’s intended reserved time and date and/or within the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or to collect the Guest fifty percent (50%) of the total service fee as a consequence and the request shall be subject to Spasify Mobile Spa’s vacant time slots and manpower availability.

WAITING POLICY (ON-SITE AND ON-DEMAND)

Spasify Mobile Spa’s Service Providers is only allowed to wait for a maximum of (5) minutes from your intended reserved time, furthermore for more than (5) minutes of waiting, your intended duration of service will be reduced accordingly and/or Spasify Mobile Spa’s hourly rate will apply. To learn more, visit Spasify FAQ’s (Frequently Asked Questions) Page https://www.spasify.com/pages/faqs

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What type of services are offered by Spasify?

Spasify offers Swedish, Shiatsu, Thai, Reflex, Sports, Tsunami, Hand and Arms, Foot and Legs, and Kids Massage as our base service. These massage services can be performed as a couples massage, either with one therapist performing massage one after another or two therapists performing simultaneous couples massage. Spasify also offers add-on services such as: aromatherapy plus, ear candling, hot stone, ventosa, body scrub, foot spa, hand spa, hair spa, face mask, facial cleansing, manicure and pedicure that can be added upon making reservations on top of your demanded base massage service.

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Can I re-book with the same therapist?

Yes, absolutely! You always the option to re-book with the same therapist, after your initial massage with a Spasify certified massage therapist. Please be reminded that we cannot guarantee the availability of the same therapist at the time of your request.

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How does Spasify On-Demand work?

Spasify On-Demand brings you a distinctive spa experience right at your doorsteps that enables you to book a world-class massage & spa service, delivered to you anywhere in Olongapo, SBFZ, or Subic in 30 minutes or less. We match your massage or spa request with our available certified massage therapist at the specified time. Spasify therapist will come directly to you with fresh linen, lotions, oils, and music to ensure high quality relaxing massage. All you have to do is lay down, relax, and enjoy your massage.