Frequently Asked Questions
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Spasify Travel (FAQs)
What is Spasify Travel?
Spasify Travel WebApp is an "ONLINE TRAVEL MARKETPLACE" designed to help both local and foreign tourists to find the lowest and cheapest hotels, resorts and best travel deals in the Philippines.
What is Spasify Travel's Reservation, Cancellation & Refund Policy?
1. RESERVATION POLICY
For our valued Guests who made a same day, advance and/or bulk reservation to any of our On-Site Travel Partner (Property or Service) via Spasify Travel WebApp, our Booking Engine will automatically send the Guest an email on a “Waiting/Pending” booking status containing the Guest desired reservation details.
Spasify Travel’s Reservation Specialist will then verify it to our On-Site Travel Partner in order to ensure that the Guest reservation is available, once confirmed our On-Site Travel Partner will temporarily blocked the Guest reservation for (30) minutes.
Afterwards, our Booking Engine will then send the Guest an email on an “Awaiting Payment” booking status containing the Payment Link in order for the Guest to pay and confirm the reservation. Failure to settle the required payment in (30) minutes, temporary blocking will expire automatically and can be sold to other awaiting Guests.
Once the payment has been made, the Guest shall now be automatically bounded to the On-Site Travel Partner’s “RESERVATION, CANCELLATION AND REFUND POLICY” including all other Policies, especially when the Guest payment has been transferred successfully to our On-Site Travel Partner.
2. CANCELLATION AND REFUND POLICY
In the event that the Guest wishes to cancel same day, advance and/or bulk reservation within “(30) MINUTES” after receiving the “AWAITING PAYMENT” booking status email notification, Spasify Travel and/or the On-Site Travel Partner will not charge the Guest.
However, if the Guest wishes to cancel same day, advance and/or bulk reservation after Spasify Travel received the Guest payment, the booking fee and other related charges is non-refundable. The booking fee, first night or price of the entire stay may still be charged depending on the On-Site Travel Partner policy that the Guest agreed to at the time of their reservation.
Spasify Travel in its sole discretion, reserves the right to charge and/or transfer the Guest one hundred percent (100%) full payment or fifty percent (50%) down-payment whichever is collected, to the On-Site Travel Partner as a consequence deducted all related fees and charges occurred for the said same day, advance and/or bulk reservation.
3. RE-BOOKING POLICY
If the Guest wishes to re-book a paid reservation, re-booking is depending on the On-Site Travel Partner policy that the Guest agreed to at the time of their reservation.
In the event, that the On-Site Travel Partner allows the Guest to re-book their reservation, it will always be dependable to the On-Site Travel Partner’s “AVAILABILITY” status, if the Guest re-booking request is still possible, if not other “DATES” from the same On-Site Travel Partner will be offered and may be subjected for additional charges.
Hotels and Accommodations Outside the Philippines
Are there Hotels and Accommodations Outside the Philippines? Check with HotelsCombined
Do I need to Sign-up for an Account?
Yes, having an account with us allows you to gain Premium Access to Cheapest and Best Hotels, Resorts, Accommodations and Travel Deals listed in Spasify Travel WebApp and also to thousand of available Service Providers for your Massage and Spa On-Demand request, all at your fingertips under one account. Sign-Up for Free!
Spasify On-line Store Marketplace (FAQs)
Stay tuned! We are now preparing Frequently Asked Questions for this Service Category.
Spasify Massage and Spa On-Demand (FAQs)
Spasify Massage and Spa On-Demand is not yet in my location! Can I still get the Service?
We’re expanding! Please like and share us on Facebook page, just search for @spasify to keep updated if Spasify has arrived in your location.
Does Spasify have an On-Site Branch?
Spasify On-Site Branch is located at 2F, Lot 17, Greenwoods Park, Rizal Highway, SBFZ, PH, 2222 (Near Shin Mart Beside Fiesta Carnival) Open from Monday-Sunday (1PM to 3AM) Click this link https://goo.gl/maps/u5qonRB68f52 to conveniently locate Spasify on Google Maps.
How does Spasify Massage and Spa On-Demand work?
Spasify On-Demand brings you a distinctive spa experience right at your doorsteps that enables you to book a world-class massage and spa service, delivered to you anywhere in 30 minutes or less. We match your service request with our available Service Provider at the specified time. Spasify's Service Provider will come directly to you equipped with relaxing high quality service. All you have to do is lay down, relax, and enjoy your service.
What about Service Provider's Transportation?
During the booking process, our reservation specialist will ask you to add transportation fee depending on your requested location on top of your requested total service fee. That's why you will be expected to reimburse our Service Provider for any transportation costs incurred as agreed during our booking process. However, you always have the option to pick-up our Service Provider from one of our on-site branches to eliminate the transportation cost.
What type of services are offered by Spasify On-Demand?
Spasify offers Swedish, Shiatsu, Combination, Head and Back, Hand and Arms, and Foot and Legs Massage as our base service. These massage services can be performed as a couples massage, either with one service provider performing one after another or two service providers performing simultaneous couples massage. Spasify also offers add-on services such as: aromatherapy plus, ear candling, hot stone, ventosa, body scrub, foot scrub spa, hand scrub spa, hair spa, face mask, manicure and pedicure that can be added upon making reservations on top of your base massage service via Spasify WebApp.
What is Spasify's Release of Liability and Waiver Policy?
By accessing this website, booking engine and, requesting, booking, reserving any Spasify Mobile Spa services, you as the ("Client", "Guest", "Customer) hereby acknowledged to have read, understood and agreed to be bound by this Spasify Mobile Spa ("The Company") Release of Liability and Waiver, you are hereby confirming that you recognize that there may be inherent risks associated with receiving certain Spa treatments provided by Spasify Mobile Spa. You hereby acknowledged and agreed that you are responsible for your own health, that the Spasify Mobile Spa service providers and/or therapists are not health care practitioners and cannot be expected to diagnose and/or treat individual health problems.
You understand that you are responsible for discussing any questions that you may have concerning your health conditions (if any) throughout any program or treatment provided and, should health-related symptoms occur, you will cease your participation and inform Spasify Mobile Spa personnel of the symptoms. In the event that you have reason to believe that medical clearance must be obtained prior to participation in any Spasify Mobile Spa treatments or therapies, you agree to first consult a physician and obtain written permission from a physician prior to the commencement of any program, treatment or activity.
You are also liable for the Service Provider during your requested and reserved session until such time that he/she finished rendering the service or has been picked up by Spasify Mobile Spa if, a Home or Hotel Massage and Spa Service is requested. Spasify will not be held liable for any future direct transaction from our independent service providers’ without any formal reservations and bookings from Spasify Mobile Spa, such unauthorized requests is strictly prohibited. The Service Provider has the discretion to stop the session at any given time when he/she senses harassment or any unnecessary activity. By voluntarily choosing to receive Spa-related treatments and/or participate in Spa-related activities and programs, you warrant that to the best of your knowledge, you have no disability, impairment or ailment that prevents you from receiving such treatments and/or engaging in such participation.
Consequently, in light of the foregoing, you as the ("Client", "Customer", "Guest") hereby release the Spa “Spasify Mobile Spa” ("The Company"), subsidiaries, affiliated corporations, and their respective officers, directors, shareholders and employees, and waive any and all claims, liabilities, or damages for personal injuries that I may experience directly or indirectly from receiving Spa related treatments and/or participating in programs or activities offered by “Spasify Mobile Spa.”
Can I Re-book with the same Service Provider?
Yes, absolutely! After your initial service, you always have the option to re-book with the same service provider. However, we cannot guarantee the availability of the same service provider at the time of your request.
What is Spasify's Reservation and Cancellation Policy?
SPASIFY'S RESERVATION & CANCELLATION POLICY
For our valued Guests who wishes to have a same day, advance and/or bulk reservation in any of Spasify Mobile Spa service(s) our Reservation Specialists or one of our On-Site Partner (Representative) will ask you to pay "One Hundred Percent (100%) Full payment of the total Service Fee" in order to book and confirm your requested massage or spa service due to limited manpower inventory and man hours that can result to loss of opportunity for Spasify Mobile Spa’s other requests’ and reservations’.
SAME DAY CANCELLATION POLICY (ON-SITE AND ON-DEMAND)
In the event that the Guest wishes to cancel a same day "On-Demand" and/or “On-Site” reservation within two (2) minutes after booking, Spasify Mobile Spa will not charge the Guest and refund the full payment right after, deducted the remittance charge if any.
However, if the Guest wishes to cancel a same day reservation after two (2) minutes of booking and/or after our Service Provider arrives, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or to collect the Guest One Hundred Percent (100%) Full Payment of the Total Service Fee including transportation fee as a consequence for the said same day reservation.
ADVANCE AND/OR BULK CANCELLATION POLICY (ON-SITE AND ON-DEMAND)
In the event that the Guest wishes to cancel an advance and/or bulk “On-Demand” and/or “On-Site” reservation (7) days prior the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or collect the Guest fifty percent (50%) payment of the total service fee as a consequence and refund the remaining fifty percent (50%) of the total service fee from the one hundred percent (100%) full payment right after, deducted the remittance charge if any.
However, if the Guest wishes to cancel an advance and/or bulk “On-Demand” and/or “On-Site” reservation (6) days prior and/or within the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or collect the Guest one hundred percent (100%) full payment of the total service fee for the said advance and/or bulk reservation as a consequence.
CHANGE OF TIME AND/OR CHANGE OF DATE REQUEST POLICY (ON-SITE AND ON-DEMAND)
For Change of Time Request (CTR) for same day reservation (1) hour from the time of booking and/or reservation is only allowed failure to observe the condition, the reserved time and session will be considered as consummated.
For Change of Date Request (CDR) for advance and/or bulk reservation (7) days prior to your intended reserved time and date ,Spasify Mobile Spa will not charge the Guest but the request is subject to Spasify Mobile Spa’s vacant time slots and manpower availability.
For Change of Date Request (CDR) for advance and/or bulk reservation (6) days prior to your Guest’s intended reserved time and date and/or within the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or to collect the Guest fifty percent (50%) of the total service fee as a consequence and the request shall be subject to Spasify Mobile Spa’s vacant time slots and manpower availability.
WAITING POLICY (ON-SITE AND ON-DEMAND)
Spasify Mobile Spa’s Service Providers is only allowed to wait for a maximum of (5) minutes from your intended reserved time, furthermore for more than (5) minutes of waiting, your intended duration of service will be reduced accordingly and/or Spasify Mobile Spa’s hourly rate will apply. To learn more, visit Spasify FAQ’s (Frequently Asked Questions) Page https://www.spasify.com/pages/faqs