Leading Health and Wellness Marketplace for Customers and Providers in the Philippines

Reservation Policy

SPASIFY'S RESERVATION & CANCELLATION POLICY

For our valued Guests who wishes to have a same day, advance and/or bulk reservation in any of Spasify Mobile Spa service(s) our Reservation Specialists or one of our On-Site Partner (Representative) will ask you to pay "One Hundred Percent (100%) Full payment of the total Service Fee" in order to book and confirm your requested massage or spa service due to limited manpower inventory and man hours that can result to loss of opportunity for Spasify Mobile Spa’s other requests’ and reservations’.

SAME DAY CANCELLATION POLICY (ON-SITE AND ON-DEMAND)

In the event that the Guest wishes to cancel a same day "On-Demand" and/or “On-Site” reservation within two (2) minutes after booking, Spasify Mobile Spa will not charge the Guest and refund the full payment right after, deducted the remittance charge if any.

However, if the Guest wishes to cancel a same day reservation after two (2) minutes of booking and/or after our Service Provider arrives, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or to collect the Guest One Hundred Percent (100%) Full Payment of the Total Service Fee including transportation fee as a consequence for the said same day reservation.

ADVANCE AND/OR BULK CANCELLATION POLICY (ON-SITE AND ON-DEMAND)

In the event that the Guest wishes to cancel an advance and/or bulk “On-Demand” and/or “On-Site” reservation (7) days prior the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or collect the Guest fifty percent (50%) payment of the total service fee as a consequence and refund the remaining fifty percent (50%) of the total service fee from the one hundred percent (100%) full payment right after, deducted the remittance charge if any.

However, if the Guest wishes to cancel an advance and/or bulk “On-Demand” and/or “On-Site” reservation (6) days prior and/or within the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or collect the Guest one hundred percent (100%) full payment of the total service fee for the said advance and/or bulk reservation as a consequence.

CHANGE OF TIME AND/OR CHANGE OF DATE REQUEST POLICY (ON-SITE AND ON-DEMAND)

For Change of Time Request (CTR) for same day reservation (1) hour from the time of booking and/or reservation is only allowed failure to observe the condition, the reserved time and session will be considered as consummated.

For Change of Date Request (CDR) for advance and/or bulk reservation (7) days prior to your intended reserved time and date ,Spasify Mobile Spa will not charge the Guest but the request is subject to Spasify Mobile Spa’s vacant time slots and manpower availability.

For Change of Date Request (CDR) for advance and/or bulk reservation (6) days prior to your Guest’s intended reserved time and date and/or within the reserved date, Spasify Mobile Spa in its sole discretion, reserves the right to charge and/or to collect the Guest fifty percent (50%) of the total service fee as a consequence and the request shall be subject to Spasify Mobile Spa’s vacant time slots and manpower availability.

WAITING POLICY (ON-SITE AND ON-DEMAND)

Spasify Mobile Spa’s Service Providers is only allowed to wait for a maximum of (5) minutes from your intended reserved time, furthermore for more than (5) minutes of waiting, your intended duration of service will be reduced accordingly and/or Spasify Mobile Spa’s hourly rate will apply. To learn more, visit Spasify FAQ’s (Frequently Asked Questions) Page https://www.spasify.com/pages/faqs