Spasify Merchant Partner (FAQs)
Updated: February 20, 2019
What is Spasify Marketplace?
An “E-COMMERCE MULTI-MARKETPLACE WEBAPP” designed to help local and foreign tourist find the lowest, cheapest and the best travel deals listed on Spasify Marketplace WebApp based on their requested location. And, for Accommodations, Hotels, Resorts, Attractions, Rentals, Tours and other types of tourist activities to expand market reach, boost and improve their revenue stream by simply becoming Spasify Marketplace Merchant Partner.
How Spasify Marketplace Works?
Once, the Guest/User made a booking, Spasify Marketplace automatically receive a Pre-Booking Order (PBO) email notification from the Guest on a “WAITING” booking status, containing details about the Guest’s or User’s desired Merchant Partner.
Afterwards, Spasify Marketplace Booking Engine will automatically notify the Merchant Partner for “AVAILABILITY CONFIRMATION” based on the Guest’s or User’s Pre-Booking Order (PBO) details.
Once confirmed, the Merchant Partner needs to block it for thirty “(30) MINUTES”, this will allow Spasify Marketplace to collect and confirm successful payment receipt from the Guest/User and, for the Merchant Partner to “RE-SELL” in case the Guest/User abandoned or cancelled the booking after the given time.
Spasify Marketplace will then simply change the Guest/User booking status from “WAITING” to “AWAITING PAYMENT” and, an email notification for the Guest/User will be sent automatically with the attached payment link in order to proceed for payment check-out.
Upon Spasify Marketplace Payment Confirmation, the Guest/User and the Merchant Partner will receive another email notification with the attached invoice from Spasify Marketplace, stating that the booking is now paid and confirmed.
When, the Guest/User desired Merchant Partner is “UNAVAILABLE”, other “AVAILABLE OPTION” from the same or other Merchant Partner will be offered by Spasify Marketplace to the Guest/User via phone call or email.
What is Marketplace Payout Process?
Spasify Marketplace shall collect one hundred percent (100%) full payment or fifty percent (50%) down-payment based from the Merchant Partner current published rate plus Booking Fee to the Guest/User who made a purchase and/or reservation on a specific date with the Merchant Partner as listed and published in the Spasify Marketplace WebApp and as discussed in our Reservation and Cancellation Policy.
Spasify Marketplace (Representative) shall pay the Merchant Partner all accumulated and successful “PAID BOOKING” transactions made by the Guests/User to Spasify Marketplace WebApp on a weekly basis from SUNDAY to SATURDAY and, shall be automatically transferred to the Merchant Partner and credited to their nominated Bank Account and/or dedicated G-CASH MasterCard the following week, deducted Spasify Marketplace’s GROSS SALES COMMISSION, BOOKING FEES, BANK and/or CARD CHARGES” accompanied by the Merchant Partner OFFICIAL ACKNOWLEDGEMENT RECEIPT.
Upon Guest request the Merchant Partner shall issue their OFFICIAL RECEIPT based on the GROSS SALES including Spasify Marketplace Sales Commission, deducted Booking Fee if any.
Spasify Marketplace Gross Sales Commission and the Merchant Partner Net Sales Payout may vary depending on the Merchant Partner current published regular or promotional rates.
What is Spasify Marketplace’s Reservation, Cancellation and Refund Policy?
1. RESERVATION POLICY
For our valued Guests/Users who made a same day, advance and/or bulk reservation to any of our Merchant Partner (Property or Service) via Spasify Marketplace WebApp, our Booking Engine will automatically send the Guest/User an email invoice on a “Waiting/Pending” booking status containing the Guest/User desired reservation details.
Spasify Marketplace Booking Engine will then automatically notify the Merchant Partner in order to ensure that the Guest/User reservation is available, once confirmed our Merchant Partner will temporarily blocked the Guest/User reservation for (30) minutes.
Afterwards, our Booking Engine will then send the Guest/User an email invoice on an “Awaiting Payment” booking status containing the Payment Link in order for the Guest/User to pay and confirm the reservation. Failure to settle the required payment in (30) minutes, temporary blocking will expire automatically and can be sold to other awaiting Guests/Users.
Once the payment has been made, the Guest/Users shall now be automatically bounded to the Merchant Partner’s “RESERVATION, CANCELLATION AND REFUND POLICY” including all other Policies, especially when the Guest/User payment has been transferred successfully to our Merchant Partner.
2. CANCELLATION AND REFUND POLICY
In the event that the Guest/User wishes to cancel same day, advance and/or bulk reservation within “(30) MINUTES” after receiving the “AWAITING PAYMENT” booking status email notification, Spasify Marketplace and/or the Merchant Partner will not charge the Guest/User.
However, if the Guest/User wishes to cancel same day, advance and/or bulk reservation after Spasify Marketplace received the Guest/User payment, the booking fee and other related charges is non-refundable. The booking fee, first night, price of the entire stay or purchase may still be charged depending on the Merchant Partner policy that the Guest/User agreed to at the time of their reservation.
Spasify Marketplace in its sole discretion, reserves the right to charge and/or transfer the Guest/User one hundred percent (100%) full payment or fifty percent (50%) down-payment whichever is collected, to the Merchant Partner as a consequence deducted all related fees and charges occurred for the said same day, advance and/or bulk reservation.
3. RE-BOOKING POLICY
If the Guest/User wishes to re-book a paid reservation, re-booking is depending on the Merchant Partner policy that the Guest/User agreed to at the time of their reservation.
In the event, that the Merchant Partner allows the Guest/User to re-book their reservation, it will always be dependable to the Merchant Partner’s “AVAILABILITY” status if the Guest/User re-booking request is still possible. If not other “AVAILABLE OPTION” from the same Merchant Partner will be offered and may be subjected for additional fees or charges.
What is Spasify Marketplace's Sales Commission?
Spasify Marketplace Sales commission is per booking transaction. Once you sign up your business property or service, our competitive commission rate is listed in the “E-SERVICE AGREEMENT”. It is comparable to other booking engines and other Marketplace or OTA’s that normally charges between 12% - 49%, depending on the business property type, participation, allocation and location being listed to them.
Do you ask for Room Allocation like any other Marketplace or OTA’s?
That is the difference, we understand and feel the hardship to keep up and manage multiple inventory system from different Marketplace or OTA’s that is why we do not ask for any room allocations and, we will just automatically notify you via email to confirm availability.
Do you have a Dashboard for your Merchant Partners?
Yes! We call it Merchant Partner Dashboard (Extranet) dedicated for our Merchant Partners and, it can be access using your nominated GMAIL email address dedicated for your business upon account sign-up.
What is Spasify Marketplace Merchant Partner Dashboard (Extranet)?
Spasify Marketplace Merchant Partner Dashboard (Extranet) enables our Merchant Partner to update its business property details, room details, amenities, services, items, current published or promotional rates and other related information.
Why do I need to have a GMAIL Email Address?
Each Merchant Partner is required to register and to have a GMAIL Address that can be used to all Spasify Marketplace related transactions and notifications, specifically when accessing your Merchant Partner Dashboard.
I’m interested! How to Sign-up my Business Property?
We’re glad that you are interested, kindly visit this link https://www.spasify.com/pages/spasify-for-business-onboarding to sign up for your business property or service. Once you’ve signed-up, we will then evaluate it to ensure that all information is correct.
***Don’t worry if you haven’t heard from us, we are just still evaluating your application and we will get in touch with you soon.
When will my Business Property becomes live and available for bookings?
Once your business property or service becomes live and available for bookings, we will send you an email containing details on how to Preview your business property.
How can I update my Published business details?
For Business, Room and other related details just simply update it using your Merchant Partner Dashboard. For other inquiries and requests, our Support Team is available 24/7 to accommodate your concerns, just simply email us at email@example.com