Leading Health, Travel & Wellness Marketplace for Customers, Providers & Sellers in the PH

Spasify On-Site Travel Partner (FAQs)

Effective Date: November 30, 2018

What is Spasify Travel?

Spasify Travel WebApp is an “ONLINE TRAVEL MARKETPLACE” designed to help tourist find the lowest, cheapest and the best travel deals listed on Spasify Travel WebApp based on their requested location. And, for Hotels, Resorts, Tours and other types of Accommodations to expand market reach, boost and improve their revenue stream by simply becoming Spasify On-Site Travel Partner.

How Spasify Travel Works?

1. BOOKING

Once, the Guest made a booking, Spasify Travel automatically receive a Pre-Booking Order (PBO) email notification from the Guest on a “WAITING” booking status, containing details about the Guest’s desired On-Site Travel Partner, “DATE” and “ROOM”.

2. CONFIRMATION

Afterwards, Spasify Travel will then check first the On-Site Travel Partner’s PMS (Property Management Spreadsheet) Extranet, if the desired “DATE” and “ROOM is “AVAILABLE” then, Spasify Travel will call the desired On-Site Travel Partner in order to confirm the “DATE” and “ROOM” availability based on the Guest’s Pre-Booking Order (PBO) details.

3. BLOCKING

Once confirmed, the On-Site Travel Partner needs to block it for thirty “(30) MINUTES”, this will allow Spasify Travel to collect and confirm successful payment receipt from the Guest and, for the On-Site Travel Partner to “RE-SELL THE ROOM” in case the Guest abandoned the booking after the given time.

4. PAYMENT

Spasify Travel will then simply change the Guest booking status from “WAITING” to “AWAITING PAYMENT” and, an email notification for the Guest will be sent automatically with the attached payment link in order to proceed for payment check-out.

4.1 PAID STATUS

Upon Spasify Travel Payment Confirmation, the Guest and the On-Site Travel Partner will receive another email notification from Spasify Travel, stating that the booking is now paid and confirmed.

5. UNAVAILABLE

When, the Guest desired “DATE” and “ROOM” for a specific On-Site Travel Partner is “UNAVAILABLE”, other “AVAILABLE” “DATES” and “ROOMS” from the same or other On-Site Travel Partner will be offered by Spasify Travel to the Guest via phone call.

What is Spasify Travel’s Payout Process?

Spasify Travel shall collect one hundred percent (100%) full payment or fifty percent (50%) down-payment based from the On-Site Travel Partner published rate on the (PMS) Property Management Spreadsheet (Extranet) plus Booking Fee to the Guest who made a room reservation on a specific date with the On-Site Travel Partner as listed and published in the Spasify Travel Booking Engine and as discussed in our Reservation and Cancellation Policy.

Spasify Travel (Representative) shall pay the On-Site Travel Partner all accumulated and successful “PAID BOOKING” transactions made by the Guests to Spasify Travel Booking Engine on a weekly basis from SUNDAY to SATURDAY and, shall be automatically transferred to the On-Site Travel Partner and credited to their nominated Bank Account and/or dedicated G-CASH MasterCard the following week, deducted the “10% Spasify Travel’s GROSS SALES COMMISSION, BOOKING FEES, BANK and/or CARD CHARGES” accompanied by the On-Site Travel Partner OFFICIAL ACKNOWLEDGEMENT RECEIPT.

Spasify Travel Gross Sales Commission and the On-Site Travel Partner Net Sales Payout may vary depending on the On-Site Travel Partner published regular or promotional rates on the (PMS) Property Management Spreadsheet (Extranet).

What is Spasify Travel’s Reservation and Cancellation Policy?

1. RESERVATION POLICY

For our valued Guests who made a same day, advance and/or bulk room reservation to any of our On-Site Travel Partner (Property) via Spasify Travel WebApp, our Booking Engine will automatically send the Guest an email on a “Waiting/Pending” booking status containing the Guest desired “DATE” and “ROOM” reservation details.

Spasify Travel’s Reservation Specialist will then verify it to our On-Site Travel Partner (Property) in order to ensure that the Guest requested “DATE” and “ROOM” reservation is available, once confirmed our On-Site Travel Partner (Property) will temporarily blocked the requested “DATE” and “ROOM” for (30) minutes, afterwards our Booking Engine will then send the Guest an email on an “Awaiting Payment” booking status containing the Payment Link in order for the Guest to pay and confirm the reservation. Failure to settle full payment in (30) minutes, temporary blocking will expire automatically and can be sold to other awaiting Guests.

2. SAME DAY CANCELLATION POLICY

In the event that the Guest wishes to cancel a same day room reservation within “(30) MINUTES” after receiving the “AWAITING PAYMENT” booking status email notification, Spasify Travel will not charge the Guest.

However, if the Guest wishes to cancel a same day reservation after thirty (30) minutes of booking and/or after Spasify Travel received the Guest payment, especially when the Guest payment has been transferred successfully to our On-Site Travel Partner, the Guest shall now be automatically bounded to the On-Site Travel Partner’s “SAME DAY CANCELLATION POLICY” including all other Policies.

Spasify Travel in its sole discretion, reserves the right to charge, forfeit or transfer the Guest one hundred percent (100%) full payment or fifty percent (50%) down-payment whichever is collected, to the On-Site Travel Partner as a consequence deducted all related fees and charges occurred for the said same day reservation.

2.1 ADVANCE AND/OR BULK CANCELLATION AND REFUND POLICY

After thirty (30) minutes of booking and/or after we received the Guest payment especially when the Guest payment has been transferred successfully to our On-Site Travel Partner, the Guest shall now be automatically bounded to the On-Site Travel Partner’s “ADVANCE AND/OR BULK CANCELLATION AND REFUND POLICY”.

2.2 CHANGE OF DATE AND/OR ROOM REQUEST POLICY

After thirty (30) minutes of booking and/or after we received the Guest payment especially when the Guest payment has been transferred successfully to our On-Site Travel Partner, the Guest shall now be automatically bounded to the On-Site Travel Partner’s “CHANGE OF DATE AND/OR ROOM REQUEST POLICY”.

When, the Guest request for a Change of Date (COD) and/or Change of Room (COR) for a paid booking, the On-Site Travel Partner need to check first if the Guest new request is still possible and “AVAILABLE”, if not other “DATES” and “ROOM” from the same On-Site Travel Partner will be offered.

2.3 LATE CHECK-IN and LATE CHECK-OUT POLICY

After thirty (30) minutes of booking and/or after we received the Guest payment especially when the Guest payment has been transferred successfully to our On-Site Travel Partner, the Guest shall now be automatically bounded to the On-Site Travel Partner’s “LATE CHECK-IN and LATE CHECK-OUT POLICY”.

2.4 PAID AND CONFIRMED NO SHOW GUESTS POLICY

After thirty (30) minutes of booking and/or after we received the Guest payment especially when the Guest payment has been transferred successfully to our On-Site Travel Partner, the Guest shall now be automatically bounded to the On-Site Travel Partner’s “PAID AND CONFIRMED NO SHOW GUESTS POLICY”.

What is Spasify Travel's Sales Commission?

Spasify Travel Sales commission is per booking transaction, once you sign up for your business property, our competitive commission rate is listed under the “AGREEMENT” section. It is comparable to other booking engines and other OTA’s that normally charges between 12% - 49%, depending on the business property type, participation and location being listed to them.

Do you ask for Room Allocation like any other Booking Engines or OTA’s?

That is the difference, we do not ask for any Room Allocations but, you are required to update your dedicated (PMS) Property Management System (Extranet) one (1) month in advance just to ensure that your business property is available for bookings.

What is Spasify Travel (Extranet)?

Spasify Travel (Extranet) is a (PMS) Property Management Spreadsheet powered by Google Drive, which allows the On-Site Travel Partner to update Spasify Travel regarding the numbers of available rooms and current published or promotional rates.

Do you have a Dashboard for your On-Site Travel Partners?

Yes! Spasify Travel Dashboard for our On-Site Travel Partners is powered by Google Drive, it can be access using your nominated GMAIL email address dedicated for your business upon sign-up.

Why do I need to have a GMAIL Email Address?

Each On-Site Travel Partner is required to register and to have a GMAIL Address that can be used to all Spasify Travel related transactions and notifications, specifically when accessing your dashboard via Google Drive and maintaining of your Spasify Travel (PMS) Property Management Spreadsheet.

I’m interested! How to Sign-up my Business Property?

We’re glad that you are interested, kindly visit this link https://www.spasify.com/pages/become-a-travel-partner to sign up for your business property. Once you’ve signed-up for your business property, we will then evaluate it to ensure that all information is correct.

***Don’t worry if you haven’t heard from us, we are just still evaluating your application and we will get in touch with you soon.

When will my Business Property becomes live and ready for bookings?

Once your business property becomes live and ready for bookings, your Account Manager will send you an email containing details on how to Preview your business property.

How can I update my Published business details?

For Room related details just simply update it using your dedicated (PMS) Property Management Spreadsheet. For other business details update, our Support Team is available 24/7 to accommodate your concerns, just simply email us at travel@spasify.com